Service management solutions
You manage hundreds of customers, thousands of service contracts. Your know-how and your organization make the value of your company. You would like to have a tool which centralizes all your customer and business data and models human processes and your knowledge.
Customer business goals
You want to be more efficient by removing the waste of time due to the inadequacy of your tools. The contractualisation and services management require great operational rigour. This great rigour systematically implies a large volume of communications and documents to be generated, processed, qualified. And all these operations are time-consuming and generate some frustrations due to tools.
Deadlines monitoring and customer satisfaction are significant issues due to the volume of cases of services.
The ergonomics of the target application must make it possible to recruit young employees which is no longer the case with legacy systems.
Key features
- Industrialization of human centric business processes,
- Steering the management of business portfolio (individuals, by team, by warranty),
- Automatisms and models of email and sms communications,
- Storage, visualization, documents qualification,
- Contractualization (electronic signature and online payment),
- Creation and management of unit price slips,
- Issuance of quotations and validation follow-up,
- Invoicing / quittancement and collection monitoring,
- Issuance of remittance slips,
- Measuring performance / quality / budget monitoring,
- Geo-tracking interventions / competence management / agenda /diary / calendar management,
- Optimizing ressource allocation.
Our customers stories
“ IWE applications provided solutions to several problems at once: create an effective workspace for our collaborators, provide our customers a tool for managing and collaborating with our teams, centralize and secure our datas, simplify reporting ”
Florent PERNOUD, Directeur Specialty – Verspieren group
“ IWE deployment helped us to digitalize and optimize our operations. Our KPIs rapidly progressed thanks to this tool! Our application evolves every month in a transparent way. Above all, this technology foundation now allows us to implement even more innovant services (powerful extranet, self-care tool). ”
Pierre BONTE, CEO – CET group
“ iWE designed and built a crisis management application in less than two months. The scope of this project was to handle in self-care several thousands of Personal Liability claims. The business and technical teams have demonstrated their ability to commit to deadlines and quality. The technical platform has been subject to a stringent safety study. Despite the deadlines, this project was a great success! ”
Jean-François SUTTER, Director Compensation – Allianz
“ We handle approximately 500 000 household electronic claims per year on our IWE application. The features of processes, communications and exchanges, integrated via DARVA, enable us to be more efficient and to control both quality and deadlines management. IWE’s project teams regularly work with us to define and implement changes which optimize our operations. ”