Insurance solutions
Claims management
Claims management for loss adjuster companies
Our customers are claims adjustment firms with several dozen or hundreds of experts. They handle tens of thousands of claims a year mainly on behalf of insurers.
Customer business objectives
Your technical interventions, which constitue your real know-how, are attenuated by the huge number of administrative tasks without so much added value but still necessary.
You must centralize all information in an unique system to limit the search of information in third party tools.
You would like to have a very clear vision of the progress of each case in real time and be alerted in particular if a key deadline is not going to be met.
You must globally follow the respect of your SLA customers.
You would like to share this real time vision with your institutional customers.
Key features
- Upward and downard Darva data flows (Mission order, Communications, Reports, invoices)
- Field expertise (information gathering, photos and supporting documents),
- SLA customers management,
- Assistant/Expert collaboration,
- Digital signature of detailed report of circumstances and damages,
- Report generation,
- Email communications, SMS,
- EDM,
- Invoicing and follow-up of reminders,
- Export in accounting.
Claims management for brokers and insurers
Our brokers and insurers customers have chosen IWE to handle several hundred or tens of thousands of claims per year. All standard types of RC accidents and damage claims (an individual or a company) are handled. More specific claims (construction sites, unpaid rents) are subject to specific applications.
Customer business goals
The ergonomics of the target application must make it possible to recruit young employees which is no longer the case with legacy systems.
You would like to be more efficient by removing the waste of time due to the inadequacy of your tools. However claims handling requires great technical and legal rigours. This management implies a large volume of communications and documents to be generated, processed, qualified. And all these operations are time-consuming and generate some frustrations due to tools.
Deadlines and customer satisfaction are significant issues due to the volume of cases.
Key features
- Business processes,
- Steering the management of the claims portfolio (individuals, by team, by warranty),
- Automatisms and models of email and sms communications,
- Storage, visualization, document qualification.
Claims management for unpaid rents
Claims for unpaid rents are certainly the most complex and demanding in terms of management application.
The multiplicity of payments, the multiplicity of management processes to be conducted in parallel (compensation, amicable collecting, litigation) and the management of accounts between parties are as many atypical complexities in compensation for damages.
Customer business goals
Operational, technical and financial management is a major issue that the application must allow.
You would like to have a custom-built application to cover 100% of these unusual business needs.
You would like to simplify exchanges with assets managers by offering them an application dedicated to claim management (declaration, follow-up, payments).
Key features
- Extranet for asset managers and individual owner-landlords,
- Licensing / Approvals /Accreditations / Claims/ Supplementary /additional Indemnisation : request and analysis,
- Digitalized and industrialized processes for indemnisation, amicable recovery, litigation,
- Integration with recovery service providers,
- Accounting between parties (Insurer / Landlord / Owner / Tenant),
- Storage, visualization, document qualification.
Construction claims management
The management of construction claims is constrained by regulation. Extremely strict deadlines management are imposed on insurer or his management service provider. The technical, administrative and financial documentation combined with the worksites must be collected and managed effectively. In the same way, it must be possible to collect data, store and check the insurance certificates of the companies involved in the worksite.
Customer business goals
To ensure that you have an application designed to meet the specific needs of construction claims management.
To provide to key account partners an accurate and real time reporting of the progress of their case management and on the problems encountered.
To have an application centralizing 100% of business data and all necessary features for management to drastically improve the performance of the management team.
Key features
- Claims reporting and follow-up for key account customers via the extranet,
- Digitalized and industrialized processes to follow regulatory management deadlines,
- Storage, visualization, document qualification,
- Email communications and document generation,
- Activity management activity dashboard.
Our customers stories
“ IWE applications provided solutions to several problems at once: create an effective workspace for our collaborators, provide our customers a tool for managing and collaborating with our teams, centralize and secure our datas, simplify reporting ”
Florent PERNOUD, Directeur Specialty – Verspieren group
“ IWE deployment helped us to digitalize and optimize our operations. Our KPIs rapidly progressed thanks to this tool! Our application evolves every month in a transparent way. Above all, this technology foundation now allows us to implement even more innovant services (powerful extranet, self-care tool). ”
Pierre BONTE, CEO – CET group
“ iWE designed and built a crisis management application in less than two months. The scope of this project was to handle in self-care several thousands of Personal Liability claims. The business and technical teams have demonstrated their ability to commit to deadlines and quality. The technical platform has been subject to a stringent safety study. Despite the deadlines, this project was a great success! ”
Jean-François SUTTER, Director Compensation – Allianz
“ We handle approximately 500 000 household electronic claims per year on our IWE application. The features of processes, communications and exchanges, integrated via DARVA, enable us to be more efficient and to control both quality and deadlines management. IWE’s project teams regularly work with us to define and implement changes which optimize our operations. ”